Frequently Asked Questions
Why is DJB not a closed-door buying club like most people use for discounted product?
We know that discount buying clubs still advertise low prices to the general public via online ads. Even though they are timed sales, we believe that we can utilize our natural traffic without needed to advertise against authorized retailers, keeping DJB out of the spotlight.
Are we authorized dealers of any jewelry brands?
We are not, our model of business would not permit us to do so.
Can we special order product?
We cannot, due to being unauthorized.
Do we offer a manufacturer's warranty?
We do not, nor can we as an unauthorized dealers, but we do offer 30 day returns.
Please visit our returns page for more information on that.
Is our jewelry used, refurbished or estate?
Absolutely not. The jewelry we offer is under the agreement that it is not preowned.
Maybe at some point, we will be able to offer preowned and sell it for even less, but currently our items are new.
Is there a chance that the product will be unavailable even after you place the order?
In rare occasion it could happen. We do have very limited quantities of product and there is chance that a single item may be checked out at the same time.
If this does happen, we'll make it up to you and give you a refund.
How often do we add product?
We add it as often as we can, please join our newsletter to be notified when we add new product.